1890793 - HRss Customer Service Team Leader - Gmss - Manchester, United Kingdom - Greater Manchester Police

Greater Manchester Police

Verified Company

Manchester, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Number of Posts
1

Advertised

INTERNAL AND EXTERNAL APPLICANTS

Branch/Division
Trafford District

Location
Trafford Town Hall

Rank
Not applicable

Leadership Level
Unknown

Contract Type
Permanent

Hours
36.25

Hours
Full time

Advertised Salary
Trafford Council Band 8 - £36,298 to £38,296 per annum

Advert
The Greater Manchester Shared Service (GMSS) is an exciting partnership between Trafford Council and Greater Manchester Police.

Based at Trafford Town Hall, our aim is to provide a first class, professional, HR and payroll shared service for around 20,000 employees and customers across both organisations.

The main purpose of the role is to significantly contribute to the development of a 'leading edge' Shared Service Centre for Partnership members, ensuring a high performing and customer focused transactional HR, Payroll and Pension service that is continuously improving and seen as best-in-class public sector model.

The main duties and responsibilities will include:

To manage and effectively motivate a high-quality team of first point of contact advisory staff and Policy Specialist Advisors, planning and allocating workloads to ensure demand and service levels are effectively met.
To be responsible for the delivery of a highperforming query and advice handling service providing expert guidance to customers where appropriate.
To work across the Shared Service teams to support the development of relevant procedures and documentation relating to the delivery of a high quality customer experience; evaluating delivery and providing advice or intervention where required.

About the benefits:

Closing Date
30 Apr 2023

Recruitment Team Contact

Other Information
Please note, this is a Trafford Council post.

The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons.

With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.

To find out more, please paste the below into your web browser:

Minimum Age for Applications
16