1st and 2nd Line IT Support - Harrow, United Kingdom - EC Appointments Ltd

EC Appointments Ltd
EC Appointments Ltd
Verified Company
Harrow, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

1st /2nd line IT Support Engineer

Harrow, Middlesex

To £30,000 depending on experience. Monday to Friday, 9.00am - 5.00pm / 9.30am - 5.30pm.

Great opportunity to join an established IT Managed Solutions Provider.

Supporting a range of clients across a variety of sectors, the role will include

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1st and 2nd line IT support

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Setup, Imaging and Maintenance of PCs and Servers

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Setup, Update and Fault diagnosis of Customer IT systems

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General Network Support and Troubleshooting

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Telephony Support and Troubleshooting

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Call handling: Answering customer queries directly on the phone where required and maintaining accurate records, Explaining technical issues in a clear way to non-technical clients

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Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an audit-able activity and must contain up-to-date records.

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- **Installation of Computers, Servers, Networking Equipment and other IT/Peripheral devices on Customer Sites - when fully settled into the role, and on an ad - hoc basis.
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