Customer Service Agent - Ringwood, United Kingdom - Comdata Group

Comdata Group

Verified Company

Ringwood, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hertz 24/7 Customer Service Agent - French

Job Title:
Customer Service Agent - French

Clients:
Hertz 24/7***
Salary:£22,360 pa - 40 paid hours per week.

Location:
Comdata Group UK, Ringwood

Working Location:
Comdata Group UK, Pullmay Way, Ringwood, Hampshire - Hybrid

Hours:40 hours per week - Monday to Sunday from 07:00 - 22:00

Main Purpose of Role

Comdata Group UK is pleased to offer this opportunity working on behalf of a Hertz 24/7 to provide exceptional customer service across multi channels to the UK and French customers.

As a
Customer Service Agent, you are in the best position to support our customers to achieve the best from our products, providing support information and assistance across a number of different communication channels.

Our
Customer Service Agent are true ambassadors for Hertz 24/7, with a passion for what they do. You will be a key member in supporting customers to achieve the best of our product.

Skills Requirements

Breathe great Customer Service and understand how important it is to put the Customer at the heart of our business and interactions.
Being an excellent communicator is essential, whether it is amending details or fixing a problem you will ensure are Customers are kept informed and help navigate them on their journey with us.
Be an ambassador for Hertz 24/7 and represent the brand to the highest standard.
Have a passion for helping others and an ability to persuade and communicate with people on different levels.
A logical approach to resolving issues.
Significant experience of working with Customers, either face to face or remotely / phone.
Proficient in computer technology and systems
Excellent grammar and spelling
Able to positively influence others
Great team player with strong interpersonal and communication skills
Excellent attention to detail
Fluent Italian

Who are Comdata Group?

Why work for us?

Comdata working culture of fun and sociable team environment
Pension Scheme with Standard Life
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £400 +
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards.
Cycle to work scheme

Operational Days and Hours
With given notice, Comdata reserves the right to change your working hours.

Comdata operational hours are 8am - 8pm Monday to Sunday, this role will be on a rota bases covering 40 hours per week.

Systems & Training

Full training will be given by Comdata and will include supporting on-going training requirements for the duration of the project.

You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training.

Opportunity for Growth
Across the campaign the team will have SMART objectives. These will be communicated by the Customer Experience Director (on behalf of the client).

Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties.

This added responsibility being rewarded with a salary increase.