Customer Service Advisor - Newry, United Kingdom - Unilin Distrubution
2 days ago
Description
Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT.
Its Quick-Step & Pergo brands are synonymous with quality, style and innovation and holds a market-leading position in the UK.
With over 7,500 staff, 20 production units and sales exceeding €2.2bn, Unilin continues to outperform the market through its wide range of high-quality products and customer-focused approach.
Due to continued growth an opportunity has become vacant in our Newry Office for a Customer Service Advisor.Hours of Work: 37 per week
Location:
Newry
Reports to:
Customer Service Manager Newry
Pension: 4% Company Contribution
Healthcare Cover for Employee
Holidays: 32 per year
Main Responsibilities and Duties
You will work independently at times but also within a team to achieve personal KPI targets. This is a fast paced role suitable for someone motivated to deliver results.
You must be a good communicator and someone who is able to prioritise workload.
Essential Criteria
- Previous experience of dealing with customers in a service or sales role
- Previous experience of dealing with large volumes of customer queries via the telephone and e mail
- The ability to work in a team as well as individually
- Sound working knowledge of Office Applications, especially Microsoft Excel
- Excellent written and verbal communication skills
- Good attention to detail
- The ability to work under pressure and to deadlines
- Sound decision making
- Willing to travel to our offices in St Neots, Derby, Liverpool and Belgium for training
- Have a proactive approach to work and look to embrace Unilin Values
Desirable Criteria
- Previous experience in a similar role
- IT skills to include previous working knowledge of SAP
- Qualification in Business, Customer Services or IT
Job Types:
Full-time, Permanent
Schedule:
- Monday to Friday
Work Location:
In person
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