Operations Course Coordinator - Cardiff, United Kingdom - BARBRI

BARBRI

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At BARBRI, we believe that every student deserves the most effective education experience possible.

We believe that by working with the global legal profession more closely, we can effectively bridge the gap between university and employment by creating effective learning and development to enhance the qualifications and employability skills of the legal profession and aspiring lawyers.

We are looking for a reliable and driven individual to join our busy Course Delivery Team.

Full on the job training will be provided but we are seeking someone with a talent for organisation and team work, who strives to improve our student experience.

Position Responsibilities

Ensuring accurate information is delivered to all students and trainers in a timely and accurate manner.
Assist with student scheduling. Acknowledge and process any student requests and amendments accordingly.
Manage the Online delivery of courses and take full responsibility for the tasks involved in these courses, including; precourse administration; course material update; student & trainer queries; technical set up; hosting and resolving technical issues and queries during each session.
Manage course costings and freelancer invoices.
Ensuring systems and student contact areas are correct and uptodate, this may involve manual data entry tasks.

Qualifications and experience

Min. 2 years of experience in Customer Service environment
Excellent attention to detail
Ability to communicate at a professional level
Ability to prioritise and plan work activities, using time efficiently and developing realistic action plans.
Adapts easily to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
Skillful problem solver
Ability to respond to common queries or complaints from customers, faculty, or members of the legal community.
Ability to work well in groups and across functions.
Excellent written and verbal communication skills.

Computer Skills:

Experience of managing or operating a LMS and CRM system and using a project management system such as Wrike is preferred.

PLEASE NOTE:
Applications with covering letters are preferable.

Job Types:
Full-time, Permanent

Pay:
£22,750.00 per year

Benefits: