Customer Service Advisor - Romford, United Kingdom - Right Choice Insurance Brokers

Right Choice Insurance Brokers

Verified Company

Romford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

DEPARTMENT
Third Party Admin

REPORTS TO
Third Party Admin Team Manager

JOB BAND
Full Time - Shifts

MAIN PURPOSE AND SCOPE OF THE JOB

To manage client communications, by interacting directly with new and existing clients and to complete the administration of a policy.

This job role falls under the FCA's Senior Managers and Certification Regime (SMCR) conduct rules. This is due to the nature of your job role falling within financial services activity. It is your responsibility to adhere to the conduct rules.

DUTIES AND KEY RESPONSIBILITIES

Answering incoming calls
Validating customer documentation received
Handling enquiries
Contacting customers regarding their policies
Offering customers products and services
Handling confidential information including client bank details
Performing administrative functions
Taking payments over the telephone
Updating client accounts
Adhere to guidelines set by the Financial Conduct Authority
Processing customer correspondence Comply with the Data Protection Act

CRITERIA,SKILLS & ABILITIES

Be computer literate
Be driven and have a positive attitude
Excellent customer service skills
Manage multiple tasks
Strong oral and written communication
Meet targets
Professional and flexible
Administration and organisation
Manage stress
Be sales focused
Resolve problems
Active listening

EXPERIENCE

Within a similar role is preferable but not a necessity as full training will be provided
Within the insurance sector is preferable but not a necessity as full training will be provided

KNOWLEDGE

Of the insurance sector is preferable but not a necessity as full training will be provided

PERSONAL ATTRIBUTES AND OTHER PERSONAL ATTRIBUTES AND OTHER REQUIREMENTS

Be willing to work a shift pattern
Be a good team worker demonstrating loyalty and commitment to the organisation and colleagues

Basic Salary = £24,125 (increasing to £25,125 after successfully passing probation)

Bonus = Approximately £500 per month (based on performance)

Shifts:

WK 1:
Mon - Fri (8am - 5pm)

WK2 :
Mon - Fri (8am - 5pm)

WK 3:
Mon - Fri (9am - 6pm), Saturday (9am - 4pm)

TOTAL:
Average weekly working hours = 42.16

Job Types:
Full-time, Permanent

Salary:
From £24,125.00 per year

Benefits: