Distribution Customer Service Agent - Bedford, United Kingdom - Expeditors

Expeditors

Verified Company

Bedford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Distribution department.

Daily process and input of all customer orders and distribution accounts.
Provide daily operational reports that are accurate and timely.
Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
Rate domestic transportation bills.
Trace orders as required and notifies customers of any activity concerning their order.
Ensure accurate and timely client and vendors billing.
Maintain damage records and backorder logs.
Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding

invoicing and credit information.

Maintain strong relationships with vendors (trucking companies, and others).
Provide support with other miscellaneous projects, filing and research
Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Escalation of problems to Management when necessary

Qualifications

Understanding transportation process of all models is a plus
Positive and willing to help attitude
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
Excellent organizational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Additional Information
Expeditors offers excellent benefits