Customer Experience Advisor - Reading, United Kingdom - Hartwell PLC
1 month ago
Description
As a Customer Experience Advisor you will play a key role in delivering our mission to not only make a great first impression on our customers, but a lasting oneAt Hartwell we are embracing new systems and technologies to revolutionise the customer experience. Therefore we need someone who is passionate about people, enjoys sharing product knowledge and expertise along with working as part of a driven and successful team in a fun & energetic environment
Established in 1919 in Oxfordshire, Hartwell Automotive Group Ltd is a leading automotive group representing Ford car and commercial vehicles.
With eleven locations based across the UK, we're delighted to assist customers with their motoring needs, and have built a reputation for providing exceptional customer service and the highest quality vehicles.
It's this reputation, and the loyalty of our valued customers, that has seen us reach our centenary in 2019.What you will be doing:
- You will be on the front line delivering exceptional customer service
- Sharing product information with customers
- Supporting our customers and sales team in their use of our technology
- Keeping your finger on the pulse with the industry changes
- Preparing the showroom and vehicle displays for the day ahead
- Sharing social media content
- Accompanying the customer on their first vehicle experience drivex
Why join us:
- Discounted friends and family schemes
- A range of development opportunities
- Reward and recognition programmes
- Refer a friend schemes
- Company events
- Free onsite parking
- Training programmes
- Flexible working hours
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