Medical Receptionist - Sunderland, United Kingdom - Sunderland GP Alliance

Sunderland GP Alliance
Sunderland GP Alliance
Verified Company
Sunderland, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are currently seeking to recruit a permanent Medical Receptionist to provide a comprehensive reception service.

The salary is £19,263.21 per annum.

Annual leave of 33 days per year.

NHS Pension.

Hours of work will be 37.5 per week between 8.00am 6.00pm Monday to Friday.


The post holders will be based primarily at our Alliance Medical Group practice based at South Hylton but will be required to work flexibly across all SGPA practices as required.


As well as greeting patients and carrying out general reception duties you will also be expected to process prescriptions and fully utilise EMISWeb and other IT systems.

Applicants must have experience of working in a NHS setting and have a working knowledge of medical reception duties.


Job Title:
Medical Receptionist


Base:
SGPA South Hylton Surgery


Purpose of the post:
to provide a confidential and comprehensive reception service to GPs and other members of the Practice team


Accountable to:
Assistant Head of General Practice


Responsible to:
Head of General Practice


Hours: 37.5 hours per week

Salary £19,263.21 per annum


Job summary


To provide a comprehensive reception service to achieve an efficient and effective service in providing the best possible care to patients.


Receptionists will:

  • Greet people in a professional and courteous manner
  • Pass on relevant information and answer queries
  • Assist people to access the services they need
  • Undertake a variety of reception duties to assist in the smooth running of the Practice

Duties and Responsibilities in line with Practice policies and procedures:

  • Answer the telephone as a priority
  • Book/cancel appointments
  • Take messages accurately and pass on in a timely manner
  • Organise home visit requests
  • Deal with general enquiries and complaints
  • To forward any queries relating to prescriptions to the Pharmacy Technicians
  • Give out pathology results
  • Register new patients and temporary residents and make up paper records
  • Process deducted patients and send records to Primary Care Services Agency
  • Greet and direct patients and visitors
  • Organise translators
  • Respond to the needs of GPs and Nurses to enable efficient clinics
  • Input and extract information from the Practice computer system
  • Update the clinical system with information eg smoking, ethnicity
  • Action change of address notification
  • Any other filing, record keeping and distribution of documents as appropriate
  • Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
  • Fully utilise EMISWeb and other IT systems
  • Monitor and check tasks and work flows
  • Communicate effectively with the reception team to ensure policies and procedures are kept up to date
  • Keep directories and data bases up to date to ensure an efficient work flow
  • Demonstrate duties to new or less experienced staff
  • Resolve job related issues, including patient documentation and help resolve minor problems
  • Photocopying
  • Dealing with mail internal and external
  • Attend meetings when required
  • To work safely at all times in accordance with legislation and Practice policies and procedures
  • Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
  • Any other reasonable duties requested by the Practice Manager or GP
  • This list is not exhaustive


In addition to the above, the post holder will show respect and courtesy to patients and colleagues, maintain confidentiality of patient and other Practice information at all times.

Working occasional extra hours may be required.

The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time.


Working relationships

  • General Practitioners
  • Practice Manager and Team Leader
  • Other members of secretarial team
  • Members of the Practice/community nursing team
  • Other members of the Primary Health Care Team
  • Patients
  • Outside agencies eg Secondary Care Trusts, Community Services


All members of staff may be asked to attend periodic Staff Meetings, which may be held outside their normal working hours.

They may also be required to work extra hours covering for holidays and sickness. This may include Saturday mornings and possibly weekend work in future on a rota basis.

Conditions of employment including hours of work, holidays etc are covered in your Contract of Employment. The staff handbook contains employment policies.


Review:
The post and the job description reflect the current requirements and objectives of the post.

As the duties of the post develop and change, the post holder may be required to carry out other responsibilities.

Whilst there will be consultation on such issues, employees should understand that, if agreement cannot be reached, then the employer
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