Service Advisor - Crawley, United Kingdom - Pybus Recruitment

Pybus Recruitment
Pybus Recruitment
Verified Company
Crawley, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Service Advisor - Prestigious Car Brand

Location:
Crawley

Salary:
£26,250 + bonus - OTE £32,000

Full Time and Permanent - role will involve working Saturdays on a rota Basis

Monday to Friday - 8.00am - 6.00pm

1 in 4 Saturdays - 8.00am-12.30pm

Are you an experienced Service Advisor in the automotive industry looking for a change?


Our client is an automotive retailer representing prestigious car Brands, they have a total of 30 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire.

Established since 1931, they are a successful and progressive third generation family owned business.


The role of the Service Advisor is to:

  • Provide our clients customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
  • Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
  • Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our clients brand standards.

KEY RESPONSIBILITIES:


  • Provide exceptional levels of customer service and ownership throughout the customer's experience.
  • Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
  • Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
  • Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
  • Confidently establish an understanding agreement with the customer of the work to be carried out.
  • Accurately maintain the service department loading system in line with workshop capacity.
  • Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorization.
  • Understand and adhere to manufacturer service requirements.
  • Maintain safe working practices and abide high standards of the business.
  • Take on additional responsibilities as required by the business.

Requirements:


  • Full UK driving license.
  • Organized.
  • Smart appearance.
  • Confident.
  • Ability to excel in a teambased environment and achieve common goals.

Benefits

  • 25 days holiday + bank holidays.
  • Bonus / Commission.
  • Pension Scheme.
  • Free Eye Tests.
  • Childcare Vouchers.
  • Referral Scheme.

Ref:
EsHarJL-2023RCraw
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