Anpr Enforcement Agent - London, United Kingdom - CDER Group

Description

Contract Type:
Self-Employed


Contract:
Self-Employed Enforcement Agent


Pay Rate:
Realistic OTE £60,000


Location:
Field Based - London


About CDER Group
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction
Our certificated Enforcement Agents enforce warrants and liability orders for Local and Central Government as well as commercial clients.

The certificated Enforcement Agent role is to locate vehicles using our ANPR system and database and negotiate payment with the customer.

The role reports to the ANPR Enforcement Manager.


Responsibilities

• Using the ANPR van and database, scan VRMs looking for vehicles with outstanding warrants and liability orders
• Negotiate payment of outstanding warrants and liability orders with customers
• Immobilise and instruct removal of the vehicles that are flagged on the ANPR database if payment is not made.
• Identify vulnerabilities with customers and signpost accordingly.
• Complete case reports upon request, using company standard reporting tools and the case management system.
• Ensure notes, photos, and fees from each visit are added to the case management system correctly.
• Ensure the ANPR data is updated as instructed.
• Comply with company and client policies and procedures.
• Adhere to National Standards at all times.
• Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures.
• Use Body Worn Video (BWV) on every customer interaction and download footage daily via WIFI.
• Participate in training and development as and when required.

Personal qualities, experience and skills

• Certificated Enforcement Agent
• Confident, selfmotivated, trustworthy, and organised
• Competent computer skills
• Have an excellent knowledge of Enforcement Agent legislation
• Be able to work under pressure
• Excellent communication and negotiation skills
• Excellent conflict management and conflict resolution skills

CDER Group are proud to be an Equal Opportunities Employer.

We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

Job Types:
Full-time, Part-time


Salary:
Up to £60,000.00 per year


Benefits:

• Flexitime

Schedule:

• Flexitime

Supplemental pay types:

• Commission pay

Licence/Certification:

• Enforcement Agent Certificate (required)
• Driving Licence (required)

Work Location:
On the road