Medical Secretary - Whiston, United Kingdom - Mersey and West Lancashire Teaching Hospitals NHS Trust

Mersey and West Lancashire Teaching Hospitals NHS Trust
Mersey and West Lancashire Teaching Hospitals NHS Trust
Verified Company
Whiston, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Part Time 15 hours per week. Fixed Term until March 2024


The Surgical Care Group at Whiston Hospital is looking to appoint a Medical Secretary to provide a comprehensive service with the minimum of supervision within the Surgical Care Teams.


Applicants will be proficient in the use of audio-typing and word-processing packages and ideally qualified to at least RSA Level 3/OCR typing/word-processing or equivalent.

Knowledge of medical terminology is essential. Possession of the AMSPAR certificate is desirable.

Experience of using Microsoft Office software and the Medway system is an advantage but training will be provided if necessary.


There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.


  • To quality check documentation completed in clinical administration support
  • Audit reports bimonthly against KPI's (key performance indicators).
  • Mentor, train and supervise relevant staff as required by the Administration Services Coordinator.
  • Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.
  • Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly.
  • Deal appropriately with concerns from staff in line with Trust policy
  • To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
  • Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct.
  • Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
  • Print off EIS reports for discharges
  • Taking minutes of meetings and circulating to relevant groups.
  • Obtain information requested by Administration Services Co-Ordinator.
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.


From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.


The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.


The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.


Our Vision is to deliver 5 Star Patient Care:

  • CARE that is evidence based, high quality and compassionate
  • SAFETY that is of the highest standards
  • COMMUNICATION that is open, inclusive and respectful
  • SYSTEMS that are efficient, patient centred and reliable
  • PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:


  • Trust rated Outstanding by CQC Inspection August 201
  • Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
  • Awarded National Preceptorship Accreditation for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.


KEY DUTIES

  • To quality check documentation completed in clinical administration support
.

  • Audit reports bimonthly against KPI's (key performance indicators).
  • Mentor, train and supervise relevant staff as required by the Administration Services Coordinator.
  • Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.
  • Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly.
  • Deal appropriately with concerns from staff in line with Trust policy
  • To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
  • Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct.
  • Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectif
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