Store Administrator - London, United Kingdom - Alfred Dunhill

Alfred Dunhill

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reference Code: 99336
Store Administrator:

London, LND, GB
PermanentRelevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.

Store Administrator

(Permanent, Full-Time)
HOW WILL YOU MAKE AN IMPACT?

Bourdon House, dunhill's flagship store, is a dynamic and multi-dimensional business covering retail, events and much more. We require a store administrator to support us with comprehensive administrational support across a range of activities, ensuring store operations run smoothly and client experience is prioritised.

Key responsibilities:

Manages aftersales process including overseeing entire repairs procedure from endtoend
Document filing and maintaining an organised back office
Coordination of logistics as required e.g. shipments, couriers
Liaising with retail team on aftersales procedures / repairs, and ensuring twoway dialogue with management
Working with store management to help organise and coordinate store events and promotional initiatives (e.g. sale)
Helping to manage client invites and engagement (pre

- and post-event), working with sales team to generate invite lists and then driving the activation of these

Staying in constant communication with store management to keep them informed of progress and flag any challenges
Supporting any other event logistics, as required, to ensure a smooth and seamless experience
Liaises with head office and press team for any requests, ensuring disruption to store operations is kept to a minimum
Supports store management with specific finance duties, such as missing payment investigations, carrying out remote payment process etc.
Conducts weekly and daily banking processes, communicating promptly with store management regarding any issues

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Excellent telephone manner
Strong interpersonal & communication skills
Confident / Positive / Enthusiastic / outgoing approach
Passion for the brand / the ability to enthuse clients about the brand
Intermediate / Advanced Word & Excel skills
Proven track record in customer service

HOW DO WE KEEP YOU SMILING?
As a significant member of the
dunhill community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

2nd Stage - Interview with the Store Manager
**3rd Stage - Interview with the Human Resources Manager