Customer Service Assistant - Manchester, United Kingdom - Touch Point Grp

Touch Point Grp
Touch Point Grp
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction.


Duties:


  • Answer incoming calls and respond to customer inquiries in a professional and timely manner
  • Provide accurate information about products, services, and promotions
  • Up sell additional products or services to enhance the customer experience
  • Resolve customer complaints or issues with patience and empathy

Qualifications:


  • Excellent verbal and written communication skills
  • Ability to analyse customer needs and provide appropriate solutions
  • Ability to remain calm and empathetic in challenging situations.

Salary:
From £24,623.63 per year


Benefits:


  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 28/03/2024
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