Contact Centre Agent - Chelmsford, United Kingdom - Respond Services Ltd

Respond Services Ltd

Verified Company

Chelmsford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contact Centre Agent - Respond Services
We are seeking an experienced contact centre agent to join our busy contact centre in Chelmsford. We are the largest independent domestic appliance service provider in the UK.

We repair all categories of appliances and operate under licence to Electrolux Home Appliances and major domestic insurance companies, including Domestic & General and Assurant.

You will be responsible for:

Making appointments for our engineers to repair customers' domestic appliances
Giving usage advice to customers on their appliances
Ordering replacement spare parts for engineers and customers
Liaising with manufacturer customer services, insurance companies, suppliers and other departments
Clearing and managing reports
Processing online bookings
Invoicing
Assisting customers with product replacement and services associated with new appliances
Planning delivery routes for new installations
Managing stock flow processes
Be able to show empathy and have a genuine desire to want to help customers
Want to develop and grow within a team
Be proficient in using computers
Be a fast learner and adaptable to learning bespoke software packages
Have the ability to remain calm under pressure
Be selfmotivated and be able to prioritise tasks
Possess a willingness to learn and be able to adapt to changes in processes
Have impeccable time keeping
Be able to multitask and be able and willing to move between tasks depending on workload
Have attention to detail and be able to recall from memory where information needs to be recorded to be able to process administrative processes efficiently

The role:

Salary £23,900 per annum
40 hours per week Monday-Friday
Saturday mornings on a rota basis (usually 1 in 3), paid as overtime
Generous company contribution to pension scheme (after probationary period)
20 days holiday per annum (pro rata) increasing by 1 day for every year of service to a maximum of 25 day, plus 8 paid Bank Holidays
Attendance bonus of up to £500 per annum pro rata payable in November (starting after probationary period)

Job Types:
Full-time, Permanent

Pay:
£23,900.00 per year

Benefits: