Credit Controller - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust
University Hospitals Bristol and Weston NHS Foundation Trust
Verified Company
Bristol, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

This role will be working within the Accounts Receivable team - a busy and varied role, which is essential to ensure prompt cash collection and to monitor debts.


You will have demonstrable experience and be confident talking and writing to customers in respect of recovery of the monies owing to the trust, working with internal colleagues to resolve issues and be skilled in negotiating repayment plans with customers.


Working as part of small team, you will responsible for your own customer base and expected to work with a degree of autonomy, working within policy and to set procedures.


You will be expected to have regular customer contact and update records, building strong relationships with all key stakeholders, and committed to delivering excellent customer service on every contact.


The individual will have willingness to support colleagues within the Transactional Services team and contribute to our ongoing process improvement projects.


Familiarity with electronic bank reporting and payment software such as Bankline and Autopay is desirable along with experience in raising General Ledger Journal Postings, making timely and accurate account adjustments within the debtor ledger.


The role will include database management, and regular use of MS packages including Teams and Excel to produce basic reports to assist with the collection of and highlighting non collectable /problem debt, you should have a keen eye for detail and ability to highlight potential issues.


The post holder will be responsible for the recovery of any and all unpaid money that is owed to the Trust from NHS and non-NHS customers.


Key duties:


  • Query management and resolution, keeping all parties informed of progress
  • Collaborating with other team members and trust personnel in other departments to help resolve difficult debt, highlighting issues to management for escalation and consideration for further external debt recovery activity as necessary
  • Monitor Non-NHS debts being settled by instalment payments and ensure compliance with the agreed terms of payment, chasing defaulters regarding missed payment
  • Quality checking and release of Income Due Advice inputs to the Remote
IDA system by other Trust Departments

  • Collaboration with other departments, in ensuring complete documentation to support invoice charges
  • Production and distribution of debtor statements and reminder letters
  • Accurate records management and recording of telephone queries
  • Printing and distribution of invoices following input validation
  • Making payment transfers as required via FastBACS and Bankline
  • Raising General Ledger Journal postings
  • Observing security procedures in respect of handling personal and confidential information


For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

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