Customer Support Executive - Warwick, United Kingdom - Nimbus Property Systems Limited

Nimbus Property Systems Limited

Verified Company

Warwick, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us:

Nimbus is an award-winning data and software business with a market leading property information platform, Nimbus Maps.

With a vision to 'help everyone with an interest in property create greater social and economic benefits using our data and technology' Nimbus strives to support people to achieve their property goals.

We believe that our people are at the centre of everything we do and that our values drive our vision and our vision drives our development.

We are always seeking to improve and keep things simple by using a 'technology first' approach to problem solving.

We believe that anything is possible and encourage our people to be open, honest and fair in everything they do.

What we need:

You will deliver outstanding customer support including a highquality communication style whether verbal or written
You will be the 1st resolution point of contact, to respond with a level of detail and quality that exceeds customer expectations and where appropriate to address the root cause of the query, providing appropriate fixes to resolve the issue. Escalation to the technical, sales or accounts team where 1st time resolution cannot be met
You will manage all social customer interactions, managing both positive and negative comments
You will work alongside other departments to ensure consistency of customer relations.
You must be able to attend the office in Leamington Spa for one day a week

About you:

Current user numbers and sales are growing faster than ever, resulting in fantastic opportunities arising within the front office division.

We are looking for a customer oriented and highly motivated individual, ideally with an interest in property and/or software solutions, to join our growing, friendly and dynamic team.

You will have:

Passionate about helping customers
Passion for technology must have a good technical understanding
Strong written and verbal communication skills
Excellent grammar / spelling
Strong team working skills
Selfmotivated with a cando attitude
Highly personable
Excellent attention to detail
Some experience in a similar role
Excellent Excel skills

Desirable experience:

Experience in working in a Customer Relations or Customer Services environment
Working with technical or software businesses
Knowledge of ticketing systems
Knowledge of property

Role:

Full Time

Permanent

Benefits:

Hybrid working (home & office)
Flexible working hours
33 days annual leave including bank holidays
Wide range of health & wellbeing benefits including: 24/7 GP service, personal accident cover, EAP, dental & optical care, discounts towards high street shops
Social events
Free onsite parking
Casual wear
Super supportive & very welcoming team
Casual office environment
Equipment & home office fund
Access to the University of Warwick's training events
Employee referral scheme

If you are looking for an opportunity to join an innovative team and being an integral part of a business at the forefront of bringing change to an entire industry
then you have come to the right place.

Salary:
£20,000.00-£24,000.00 per year

Schedule: