Localization Solutions Specialist- Poland - London, United Kingdom - Toppan Digital Language

Toppan Digital Language

Verified Company

London, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description & Job Purpose:

Hello, we're Toppan Digital Language. We're a language solutions provider that's enabled by tech. Our mission is to help global companies with high-risk, business-critical content sell with confidence in any language.

We aim to be the #1 localization partner for companies in life sciences and healthcare, market insights, consumer brands, financial and legal services.

Our ambition is proudly backed by Toppan Inc., a worldwide leader in content distribution with a global team of more than 50,000 employees.

Operating globally, we design language solutions with the best teams and the best tech to meet our customers' needs at speed, at scale—securely.

We are obsessed with our clients' success, and as importantly, our employees'. We want to build a reputable firm that attracts, develops, and retains exceptional talent in our industry. Our values reflect the thinking of our founders who have decades of trusted industry and localization expertise.

They act as a major force in shaping our company culture:
an entrepreneurial spirit that embraces a growth mindset and an ethos of inspiring excellence. We want our teams and leaders to bring their best each day

Reporting to the Technology Delivery Manager, the Solutions Specialist will support the team's overall goal to drive continuous improvement and refinement of Toppan Digital Language's technology and processes, and to research, pilot, and roll out new services and procedures in order to stay ahead of the competition, and drive internal productivity.

As part of the Product support team, the Solutions Specialist will provide help-desk services for internal and external clients, handling communication of technical changes, progress, and fixes.

Accountabilities and responsibilities:

Helping the Technology Delivery Manager to test and document all new technology features as part of a strict weekly build cycle, feeding back tweaks to the development team, and circulating news of new features to keep internal teams up to date
Together with the Product team, develop and set up test profiles and test concepts
Document and create reports on test status
Support desk operation including bug verification and routing, reporting, liaising with relevant members of the development team, and carefully tracking, monitoring and informing everyone on open items
Supporting internal teams on technology issues and large project implementations and management, including providing technology demonstrations and running pilot projects when required
Coverage of the support desk and triaging and resolving incoming tickets in the EMEA hours time zone, in a timely and professional fashion
Supporting the Solutions Team with Translation Management System configurations and setup for pricing, workflow setups, account configurations, etc.
Supporting the rest of the Solutions Team

Qualifications and experience:

Degree in Translation/Interpreting/Localization/Software Engineering/IT or equivalent experience.
Fluent in English (plus preferred one or more additional languages) and excellent verbal and written communication skills.
Demonstrated ability to learn new technology quickly.
1+ years experience in translation/localization or IT consultancy/support environment focused on supporting customer onboarding to new technologies.

Skills:

Good problem solving and analytical skills
Highly organised, disciplined and methodical when approaching testing
Knowledge of development life cycle
High attention to details
Excellent written and verbal communication skills in English
Ability to demonstrate patience and understanding when providing support to internal/external clients
A team player with a positive, cando attitude

**Toppan Digital Language is committed to equality in employment.