Complaints and Pals Co-ordinator - Ipswich, United Kingdom - East Suffolk and North Essex NHS Foundation Trust

East Suffolk and North Essex NHS Foundation Trust

Verified Company

Ipswich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen within the current PALS & Complaints team at ESNEFT, on a full time, permanent basis specifically within the Complaints Department at Ipswich Hospital.

The focus of this post is to support service users in the resolution of their enquiries, concerns and complaints. The post holder will work closely with a wide range of departments and staff.
**To be successful in this role, you should have the following: - **-
GCSE in English Language, Grade C or equivalent:

Proven customer service experience:

-
IT skills and knowledge of Microsoft programmes:

Excellent interpersonal skills and a good telephone manner:

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Ability to generate professional correspondence:

Have an eye for detail:

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The ability to work to deadlines often under pressure:

The competence to work independently

**The post holder will be based on site primarily in the Complaints Department at Ipswich Hospital but will be expected to contribute to the full PALS & Complaints team and across both ESNEFT sites as needed.