Customer Onboarding Administrator - Warwick, United Kingdom - Education for Health

Education for Health
Education for Health
Verified Company
Warwick, United Kingdom

3 days ago

Tom O´Connor

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Tom O´Connor

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Description

Job Overview


The purpose of this role is to provide a high quality, efficient and flexible administrative service to enable customers to set up or begin their learning journey.


Responsibilities and Duties

  • To administer the customer onboarding process, providing high quality administrative support to ensure learners needs are supported prior to starting their learning
  • Provides support to Learners and Commissioners in relation to the pre learning administration of courses and contracts
  • Liaises with relevant stakeholders to ensure a timely and efficient flow of information, using CRM, LMS and other agreed systems and processes to maintain accurate records.
  • Provides administration for
  • Open and closed courses
  • Books associate tutors and facilitators in line with specialism and abilities
  • Sets up and maintains courses in and across administrative systems
  • Liaises with learners as need to assist enrolment


These contents are not exhaustive or exclusive and post holders may be required to undertake additional duties from time to time in line with business needs.


Qualifications
-
Education level.
Education to degree standard preferable
-
Experience.

Essential
Experience of working in an administration role in a customer support environment

  • Experience of working with online resources

Desirable
Experience of using a learning management system

Experience of working in a Higher Education /student facing environment
-
Specific skills.
A high level of literacy and numeracy

Excellent communication, inter-personal and telephone skills

Strong organisational skills and the ability to prioritise tasks
-
Personal characteristics.
A commitment to working efficiently and to a high standard

The ability to be flexible and adaptable to meet the demands of a growing organisation

The ability to work as part of a team


Job Type:
Part-time

Part-time hours: 20 per week


Salary:
Up to £21,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Warwick: reliably commute or plan to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:


  • Customer support: 1 year (required)
  • Customer service: 2 years (required)

Work Location:
Hybrid remote in Warwick

Application deadline: 09/08/2023


Reference ID:
EFH 3

Expected start date: 01/09/2023
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