Repairs Call Handler/administrator - London, United Kingdom - Daniel Owen Ltd
Description
Duties
Repairs Call Handler /Admin - must have prior experience
Looking for someone to start immediately
First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team.
- Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
- Take customer repair orders, obtaining full repair information, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy and practice.
- Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies
- Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
- Respond positively and manage efficiently all customer's needs/support, monitor these requirements
- Liaise with other departments where necessary to ensure positive expected outcomes are obtained
Desirable
- Previous experience working as a call handler within a customer service / call centre environment
- Excellent written, verbal, questioning & interpersonal skills.
- Analytic skills.
- Strong customer experience ethos
Please send CV's through to be considered to Sophie
This will be to **start in November/December and will be on an initial 3 month contract and will be on-going
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