Customer Support Advisor - Glasgow, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you an experienced Customer Service Advisor?
Are you comfortable with high call volumes and a fast-paced environment?
Are you ready to join a stable, fun and friendly team?
Then this Customer Service Advisor role is for you
The company

My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company.

They have over 50 years' experience under their belt and are still a family run business whoemploy over 1,800 people nationwide.

When joining this company, you will be joining a company who focuses on ensuring that their employees feel valued, heard and happy at work.

They truly invest in their employees careers and promote growth and progression, and do this through their in-house Learning& Development team to maximise personal and professional development.

The role
Customer Service Advisor

The Customer Service Advisor will be based in the Glasgow Head Office and will be responsible in ensuring customers orders and enquiries are carried out in an efficient and effective manner.

Other duties and responsibilities include, but not limited to:

Taking inbound calls from customers
Providing quotations and processing orders
Operating and maintaining spreadsheets
Liaising with internal departments and external stakeholders
Producing weekly reports
Raising contracts and discussing with customers

In return for the above, you will receive:

Salary of between £22,000
£24,000, dependent on experience
Monday to Friday shifts on a rotational basis between the hours of 8.45am 5.30pm
Great additional benefits including staff incentives and loyalty holidays
Employee Welfare Fund (company funded social events)
Access to inhouse Learning & Development team

About you

You will have a proven track record within a customer focussed environment, and have demonstrable experience of working in a fast-paced, high volume call centre environment.

You will also have:

Experience of working in the hire industry would be advantageous
The ability to work effectively under pressure and prioritise your workload
The ability to meet deadlines
Strong attention to detail and be highly organised
Effective communication skills, both written and verbal
Proficient skills in MS Office packages including Excel and Word

If you have the required skills and experience to be successful in the role of the Customer Service Advisor, then send your CV across for immediate consideration, as interviews will be held within the next week.