Customer Advisor - Newcastle Upon Tyne, United Kingdom - Red Dot Recruitment

Red Dot Recruitment

Verified Company

Newcastle Upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
CustomerAdvisor

Location:
Newcastle Upon Tyne

Salary:
£20,500 (increasing to £21,500 after 12 months)

ADDITIONAL BONUS POTENTIAL UP TO £25,700

Hours:
Full time, 40 hours per week, between 8am-8pm Mon-Fri and 9am-2pm Saturday

Customer Advisor Role:

Customer Advisor Benefits:

Fantastic earning potential, paid fortnightly
Strong career development opportunities
In depth, fully paid classroom training
28 days holiday allowance
Substantial discounts with our partners

Customer Advisor Skills:

A resilient nature and determination to achieve goals and targets
Strong verbal & written communication skills
Ability to navigate complex computer systems
A keen attention to detail & proactive approach to solving problems

Customer Advisor Skills:

Dealing with both outbound & inbound calls from customers who are in debt
Understanding root cause behind debt, implementing payment plans to recover debt as quickly & sustainably as possible.
Attempting to recover the debt owed either in full or partially
Following a scripted conversation to ensure company processes are followed accurately
Maintaining a professional image for ourselves and our clients