Neighbourhood Housing Officer - Northolt, United Kingdom - Bridge of Hope
Description
Public Sector - Local Authority - Resident Services- Full Time
- Monday to Friday, 9am to 5pm, 35 hours per week
- Temporary Role 3 months with likely extension
- Hybrid Working Arrangment
- IT equipment provided
- Up to 36 days Paid Annual Leave per year
- Deliver coordinated resident services as part of a multidisciplinary team. This could include duty, home visits, planned and reactive appointments, estate inspections, public meetings etc.
- Maintain accurate and retrievable records of key actions and decisions.
- Draft, plan and issue reports and correspondence on behalf of the service as part of an integrated management function that manages property and tenancies
- Deliver housing services across disciplines (i.e. rents, tenancy, leasehold) working autonomously in at least one area.
- Support and encourage resident involvement and active citizen activities in the local neighbourhoods.
- Work with Tenancy Sustainment Officers to coordinate a multidisciplinary approach to vulnerable residents.
- Safeguard vulnerable residents in line with Council policies ensuring protective measures within the control of the post holder are expedited (e.g. referrals to Locality Teams)
- Liaise with other relevant services to deliver a holistic housing management service (irrespective of tenure), maintenance teams, benefits services, allocations etc. ensuring key performance indicators are achieved.
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