Customer Service Team Leader - Stockport, United Kingdom - Takepayments Ltd

Takepayments Ltd
Takepayments Ltd
Verified Company
Stockport, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About the role:

You will lead a team of Customer Service Agents in a Technical Helpdesk setting. Providing support, coaching and motivation in order to deliver Takepayments customers a First Class experience.


Benefits of being our Customer Service Team Leader:

  • Excellent Basic Salary of £25,000
  • Competitive Commission structure
  • Our offices are minutes away from all public transport links and onsite parking
  • In depth Training and Development with the opportunity to progress your career
  • Incredible events and incentives including half yearly 5star events, and the chance to go to Portugal
40-hour week with shifts between Mon - Fri 8am - 7pm, Saturdays 9-5, Sundays 9-1

You will work 1 weekend a month


Requirements for our Customer Service Team Leader

  • Minimum of 1 year in a Team Leader role in a Customer Service based environment
  • Ability to train, motivate and lead team of call centre Customer Service Advisors
  • Experience with Technical Helpdesk is desirable
  • Passionate and committed to deliver a high level of Customer Service
  • Ability to manage own time and the ability to adapt quickly to processes

Responsibilities of our Customer Service Team Leader

  • Supporting and developing team members within a technical support environment.
  • Collaborating with the wider management team to reduce repeat calls and customer churn.
  • Running reports and sharing daily, weekly and monthly performance data.
  • Completing quality assurance checks.
  • Resolving customer escalations.
  • Running incentives and driving a highperformance culture.
  • Sharing ideas and implementing process improvements to increase the average lifetime value of our customers.

About Us
Takepayments offer a market-leading range of solutions, including
card terminals,
online paymentsand
POS systems.

We focus on quality, value and high levels of customer service, to ensure that all of our merchants have the right product, at the right price, and importantly, the right level of post-sales support they need.


INDAJ

Job Types:
Full-time, Permanent


Salary:
£25,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Onsite parking

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Stockport: reliably commute or plan to relocate before starting work (required)

Experience:

Call Centre Team Leader: 1 year (required)
Customer Service Team Leader: 1 year (required)


Work Location:
One location
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