IT Help Desk Expert - Newcastle upon Tyne - beBee Careers

    beBee Careers
    beBee Careers Newcastle upon Tyne

    2 weeks ago

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    Job title: Customer Technical Support Engineer

    Description

    We are seeking a highly organised and detail-focused individual to join our team as a Technical Customer Support Engineer.

    As a Technical Customer Support Engineer, you will be responsible for troubleshooting and resolving technical issues related to our EMR solution. This role requires excellent communication skills, both written and verbal, and the ability to provide step-by-step technical help to clients.

    Key Responsibilities:

    • Diagnose and troubleshoot technical issues related to our EMR solution.
    • Provide technical assistance to clients via phone, email, or chat.
    • Escalate unresolved issues to internal teams (e.g. software development) as necessary.
    • Develop and maintain knowledge of our EMR solution and its associated technologies.


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