Customer Service Agent - Newcastle upon Tyne, United Kingdom - Russell Tobin

Russell Tobin

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Title Customer Service Advisor (onsite)**
Location 13A Silver Fox Way, Newcastle upon Tyne NE27 0QJ, United Kingdom

Pay £23.5k**
Please find below the responsibilities:

Answers contacts promptly and professionally.
Log/Validate all contacts on the provided case/call logging system.
Resolve customer queries using the relevant tools and systems.
Manage endtoend all contacts logged, providing regular updates to customers on ticket status.
Invoke Escalation Procedures within defined time frames.
To comply/complete desk specific or adhoc request/tasks/training.
Ensure Quality standards are adhered to regarding both Cases & Calls.
Continuous documentation validation.
Proactively seek support from escalation team via appropriate methods as required.
Escalate tickets to other resolution team for validation and further escalation.
Monitor ticket queues and handle tickets appropriately.
Proactively contribute to the achievement of service desk SLA's