Part-time Helpline Advisor Option to Wfh - Dover, United Kingdom - Office Angels

Office Angels

Verified Company

Dover, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Job Title:
Part-time Helpline Advisor (Hybrid working)

Location:
Dover, Office based during your training, then 50% office based and 50% Working from Home based on performance and competence

Duration:9 month FTC initially

Start date:

ASAP

Salary:
£22,000 increasing to £24,888 FTE after completing a 6 month probationary period

Benefits:25 days Annual leave + 9 Bank holidays this year FTE
,Free parking, 8% Employer pension contribution

Hours: 20-25 hours a week. Our client is flexible for example 9:30am - 2:30pm, 8am - 1pm, 12pm -5pm

Culture:

Supportive, empathetic, excellent training, career development opportunities, no 2 days are ever the same and you'll be supporting people with a wide range of enquiries, it's a really rewarding position.

Your team:

You will work as part of a vibrant and committed team which is expanding in number, to continue the excellent work it does in supporting individuals and families.

The advice line plays an integral part in providing advice, guidance,and support via the telephone helpline service.

The work is extremely rewarding, by empowering people in real need, sharing information and providing them with the tools to support them through the process.

You will be working in a supportive environment,providing team members with in-depth training on regulatory standards and procedures as well as committing to good practice.

Your key responsibilities as a Helpline Advisor would be to:

Answer approximately 10-25 inbound calls a day
Handle calls effectively, working in a timely way to ensure that clients are supported appropriately whilst ensuring that the helpline operates successfully.
Work with interpreters as required.
Undertake casework which may include complex or safeguarding cases as required to assist with providing that timely service.
Maintain appropriate professional boundaries with clients and use support structures in place along with personal resilience to manage impact of challenging and complex casework.
Ensure that a professional and courteous service is provided to all clients, both internal and external.
Keep full accurate and uptodate records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work.
Attend and participate in team briefs and meetings, participate in training and appraisal processes as required
Adhere to Data Protection regulations and GDPR

Skills and experience required;

Customer service experience
Excellent computer skills including Word, Excel and databases
You'll need to be resilient with an empathetic approach

The recruitment process:

You'll need to have a CTC
5 years continuous residency in the UK
A valid Passport

Interview process:

1 Face to face Interview with - a Team Leader who loves their job after 8 years and the Recruitment Officer who said they likes working for the company because they "like making a difference and supporting people with the process".

Next steps:

Alternatively if you know someone who may be suitable for this role please share the details.

If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice Terms apply*Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.