Service Coordinator - Bromsgrove, United Kingdom - Complete Refreshment Solutions

Description

We are a fast growing, well established and forward-thinking company, trading for over 25 years. We are looking to recruit a highly motivated individual to join us as Service-Coordinator.

You will be primarily responsible for handling and planning our day-to-day service-related activity, dealing with customers, suppliers and internal engineering staff.

To perform well in this role, you should display strong leadership skills and problem-solving abilities, be able to communicate well, both written and verbally.

You should be able to multi-task and handle deadlines, demonstrating an excellent work ethic.

Key Duties

• Log service calls accurately in CRM system
• Liaise with customers, suppliers, site managers and subcontractors to ensure that all associated works are carried out at agreed times
• Make daily outbound calls to ensure coordination with customers and engineers during installations and day to day activities
• Monitor and track status of all installations and day to day servicerelated activities
• Execute all elements of the installation and service process to provide extraordinary customer experience
• Effective utilisation, efficiency, and productivity of the field engineers
• Maintain regular communications/updates with the customers
• Maintain accurate and concise records of all repairs, solutions and notes/comments
• Forward plan daily, weekly and monthly engineering activity to include new site installations
• Summarise service and customer service activity on a daily / weekly basis

Skills:

• Good IT literacy and ability to use most standard Microsoft packages
• Well organised with the ability to work under pressure
• Strong record keeping and analytic skills
• Able to coordinate multiple tasks simultaneously and work to deadlines
• Able to forward plan and execute
• Good time management
• Excellent communication engagement skills and customer awareness with the ability to respond with a caring & empathetic approach
• Proactive approach with the ability to work independently and as part of a team

Job Types:
Full-time, Permanent


Salary:
£23,000.00-£26,000.00 per year


Benefits:

• Company pension
• Flexitime
• Onsite parking

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Bromsgrove: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Application deadline: 31/03/2023


Reference ID:
Service CO

Flextime