Service Desk Analyst - Belfast, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description

Overview of Citi:

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide.

Citi provides consumers, corporations, governments and institutions with a broad range of financial productsand services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edgeideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Role Overview:

The Premium Client Support Centre (PCSC) is a high-profile work centre with VIP clientele.

PCSC provides support for Citi trade floors in every region, as well as supporting senior-level bankers and the Markets Research division.

With an ever-growing demandfor white glove IT service, our team has been growing quickly. PCSC is comprised of a Tier 1 Phone Support group, and various other sub-teams with elevated administrative access.

The PCSC is able to maintain a world-class level of service by retaining themost talented individuals; we do this by promoting within the team.

The analysts that can combine an honest effort with a versatile skillset, and a flexible mindset are able to set themselves apart within this team.

In addition, Citi is streamlining its approachto IT, and in the process is upgrading the technology used for our businesses.

The analyst that is chosen for this role will be in position to stay on the cutting-edge of the technology landscape while being afforded a variety of opportunities for advancementwith Citi.

Responsibilities:

Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
Ensure successful completion of data loads and batch processing
Participate in testing activities, including the creation and execution of basic test scripts
Execute project plan task
Participate in control activities (risk, selfassessment, COB, audit, etc.) and make recommendations for enhancements
Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions
Exchange ideas and information in a concise and clear manner

Qualifications:

Some experience in a Technology Infrastructure role
Ability to communicate technical concepts to nontechnical audience
Ability to work with virtual and inperson teams, and work under pressure or to a deadline
Effective written and verbal communication skills
Effective analytic/diagnostic skills

Education:

Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we Offer
As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;- 23 days paid annual leave

Award winning pension scheme,
Life assurance and
Private medical insurance with Bupa healthcare.

In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan.

Wepride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi's commitment to growing a diverse workforce.

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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