Member Support Co-ordinator - Birmingham, United Kingdom - PHOENIX Medical Supplies Limited

PHOENIX Medical Supplies Limited

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Member Support Coordinator

Fixed Term Contract - 6 months

About Us:
At Phoenix Group we are committed to excellence and dedicated to our customers' needs. We deliver health, every day, all day.

As a pan-European wholesaling and retail company we do that in many ways, with more than 500 community pharmacies, 13 nationwide distribution depots and over 6,000 employees.

Supporting longer, healthier and happier lives is at the heart of the service that we deliver to our communities and something that we are really proud of.

About The Opportunity:
We now have an exciting opportunity for a Member Support Coordinator in the pharmacy services team.

This role involves welcoming visitors, operating main switchboard, incoming/outgoing mail, maintenance of membership database and administration.

Key Responsibilities:

Respond to and resolve complex queries from members, suppliers and the general public from start to finish

Liaise with other areas of the business and external suppliers to resolve member queries in a timely manner

Continuous improvement to enhance the service to members

Operate the main switchboard, screen and direct telephone calls

Maintain an accurate membership database

Sort incoming and frank outgoing mail

Liaise with external carrier for the collection of parcels

Ensure that all stationery and associated material requirements are ordered /sourced as needed

Provide administrative support as directed by management

Maintain stock levels of product literature and communicate with relevant manager, ensure distributions are current

Key Experience
You will be able to demonstrate previous Customer Service Experience

Show excellent verbal and communication skills, standard of general education, 5 GCSEs or equivalent including English Language & Mathematics

You will be able to demonstrate the ability to manage day to day general admin /clerical tasks accurately following instructions

Competent user of all MS Office Applications, Excel, (Spreadsheets, databases) Word

Team working skills

Able to work to deadlines

Excellent telephone manner

Confident and able to develop effective working relationships

Able to work with limited supervision but seek advice when appropriate