2nd Line Helpdesk Technician - Huddersfield, United Kingdom - Strand Recruitment Ltd

Strand Recruitment Ltd

Verified Company

Huddersfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is a well established Telecomms business, with an impressive growth track record. This is a fantastic opportunity to join their successful and friendly helpdesk based in Huddersfield.

Seeking a 2nd Helpdesk technician to support their varied business customer base.

The main purpose of the role would be as follows but not limited to:

Managing tickets and taking calls passed from the 1st line team for a range of products including PSTN, ISDN, Hosted (VoIP), SIP trunk and Broadband services.
Ensuring all tasks are dealt with in a timely manner and do not fall outside of SLA.
Updating internal systems.
Supporting other departments where applicable.
Configuration of new Hosted PBX accounts.
Configuration of hosted phones.
Configuration of routers.
Notifying customers of planned maintenance.
Arranging engineers to attend customer sites.