Client Success Executive - Aylesbury, United Kingdom - TechNET IT Recruitment Ltd

TechNET IT Recruitment Ltd
TechNET IT Recruitment Ltd
Verified Company
Aylesbury, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description

Client Success Executive:

United Kingdom - Aylesbury

Posted: 19/04/2024


Salary:
£28K per Year

ID: 34045_BH


Client Success Executive

Chilton, Buckinghamshire / Hybrid (2 days per week onsite)

Up to £28,000

Some of what you will be doing:

  • Serve as a point of contact for a portfolio of clients, building and maintaining strong relationships to drive satisfaction and retention.
  • Collaborate with clients to understand their business goals and develop tailored loyalty programme strategies to achieve measurable results.
  • Assist with the implementation and onboarding process for new clients, ensuring a seamless transition and successful launch of loyalty programmes.
  • Conduct regular performance reviews and analysis of loyalty programmes, providing actionable insights and recommendations to optimize programme effectiveness and ROI.
  • Proactively monitor client usage and engagement with our platform, identifying opportunities for improvement and providing ongoing support and guidance.
  • Prepare and deliver client presentations, reports, and proposals, demonstrating the value and impact of our loyalty solutions.
  • Work closely with crossfunctional teams, including sales, marketing, and product development, to ensure client needs are met and deliverables are executed effectively.
  • Provide ongoing training and support to clients on the use of our platform, ensuring maximum utilization and adoption.
  • Act as a trusted advisor to clients, proactively identifying opportunities for programme enhancements and driving continuous improvement.

Ideally, your skills and experience will include:

  • Minimum of 1 years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company.
  • An understanding of loyalty programmes and customer engagement strategies, with experience in programme management and implementation.
  • Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
  • Proven track record of delivering resultsdriven solutions and driving customer success.
  • Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and experience with CRM platforms.
  • Goaloriented mindset with a passion for customer experience and satisfaction.
  • Ability to work collaboratively in a team environment and independently with mínimal supervision.
  • Strong organisational skills and attention to detail, with the ability to manage multiple projects simultaneously.
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