Technical Support - Swindon, United Kingdom - RGB Communications Limited

RGB Communications Limited

Verified Company

Swindon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job title:
Technical Support

Reporting to:
Managing Director

Overview:
Working within our team offering technical support to a customer network of
AV Integrators and Custom Installers

Products categories include:
control system, lighting, audio/video switching and networking.

Key responsibilities and accountabilities:

Technical Support:

Take incoming support calls from customers
Give technical advice and resolve issues
Screen share with customers where necessary
Ensure we give the best possible support service

Training:

Deliver technical training courses

Admin/SAP:

Service calls o Enter service calls on SAP o Keep SAP service records updated
Facilitate advance replacement o Check stock o Gain authorisation o Send advance replacement unit o Liaise with Vendor for replacement o Ensure faulty unit is returned
Keep returns records up to date
Expenses o Ensure your company credit card receipts are submitted by the

5th working day of the month for approval to Finance o Ensure you complete expenses form and submit by the 5th working day of the month for approval to Finance

Communication:

Vendor o Liaise re RMAs o International shipping
Use Vendor technical support when cannot resolve an issue internally o Dealer portal

Technical Marketing:

Exhibitions o Attend and assist on stand
Demonstration Facilities o Ensure latest products are installed in all demo facilities o Keep all demonstration facilities fully functional o Make recommendations of complimentary equipment for demonstration facilities
Written o Assist with technical aspects of E-Shots o Assist with technical aspects of marketing blurb o Assist and monitor 'social marketing' efforts

Behavioural