Receptionist - Bristol, United Kingdom - Westbury Smiles Dental Practice

Description

Working collaboratively with the team members is essential as is excellent written and verbal communication skills.

We are in the convenient location of Westbury-On-Trym village opposite Lloyds Bank with easy access to the surrounding areas.


Purpose of the job

Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the principal.

Employment duties

• Perform a highquality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness, and profitability in line with the GDC guidelines and practice policies.
• Establish and maintain productive working relationships with all members of the dental team.
• Liaise with the practice manager and principal dentists on all matters concerning administration, pay and service conditions.

Key tasks include:

• Answer the telephone and deal with patient enquiries in a positive, efficient, and friendly manner.
• Receive and deal with patients and visitors in a pleasant and prompt manner.
• Keep patients informed of any delays.
• Notify dentists/hygienists of patients' arrivals.
• Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required.
• Prepare patient day sheets for each dentist.
• Collect and record patient payments and pursue any debts in accordance with the practice payments policy.
• Follow computer procedures to ensure that patient records are properly maintained.
• Carry out routine housekeeping procedures on the computer, including undertaking regular backups in line with practice policies.
• Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out.
• Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints.
• Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice.
• Keep the office, patient's toilet, and reception area tidy and welcoming. Maintain infection control procedures in the reception area as per practice policies.
• Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal.
• Assist throughout the practice and perform such other tasks as reasonably requested by the principal.
• Attend all practice meetings as requested.

Schedule:

• Monday
• Friday 08:45am17:15pm

Essential skills:

1) Good spoken and written English

2) Exceptional telephone and call handling skills.

3) Reliable, committed, well presented, self motivated and friendly.

4) Ability to show excellent customer service experience.

Knowledge of SOE patient software desirable but training can be provided.


Experience
Receptionist (1 year) (preferred)


Salary:
£10.00-£11.00 per hour


Benefits:

• Company pension

Schedule:

• Monday

to Friday


COVID-19 considerations:
All Patients and staff members to wear masks in the dental practice.


Work Location:
In person

Expected start date: 31/03/2023