Receptionist/concierge - Manchester, United Kingdom - HG Premier Lettings

HG Premier Lettings

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:

HG Premier Lettings are looking for a Receptionist to join our team based at our Urban Green Development in Manchester, to operate from the residential concierge at one of our new developments in the city.

This is a full-time, permanent, on-site role.

Duties & Responsibilities:

You will be responsible for providing a meet and greet service to our tenants and visitors, ensuring the building is clean and safe at all times.

You will need to maintain the highest levels of customer care and service by dealing effectively with complaints, taking the correct action, and always remaining courteous.

Core responsibilities include:

Operate the concierge/reception desk and greet people entering/leaving the building.
Be the first port of call for tenants, building relationships and communicating in a professional and friendly manner.
Deal with any complaints and/or incidents professionally and in a timely manner, ensuring that they are logged with the relevant person(s).
Handle deliveries and collections using the residents app.
Keep the communal areas clean and tidy.
Carry out patrols of the communal areas in and around the building and report any maintenance, security, and/or health and safety issues.
Provide support and assistance to our lettings team as and where required.

Skills:

Good organisational ability (required).
A good sense of humour, enthusiasm, and resilience (required).
Excellent interpersonal skills, and a friendly, caring and patient nature (required).
An outgoing personality, common sense, and excellent communication skills (required).
Flexibility

- hours and work will vary (required).