Tenancy Support Officer - London, United Kingdom - BRACKENBERRY INTERIMS

BRACKENBERRY INTERIMS

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsibilities:

The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough.

The Targeted Tenant Service will offer:

A borough-wide duty and emergency tenancy management and casework function, delivering more complex on-the-day tenancy services where necessary.
A Localitybased casework and appointment system to manage nonemergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lowerlevel antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy
A range of proactive interventions to identify and address resident needs at an earlier stage including targeted visits to those at risk of poor outcomes.
Oversight and management of tenantrelated work associated with voids and new lettings.
Appropriate escalation / deescalation of cases and seamless handovers within the wider Tenancy Services structure

Experience:

Experience of providing advice or assistance to the public in a customerfacing role, ideally within a housing or support setting.
An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform.
An understanding of the network of statutory and nonstatutory social and community services and how these may be utilised to support and empower vulnerable people.
Able to undertake risk assessments, develop safety plans and make recommendations about risk and need based on the evidence.

Please note:

You should be available to work immediately or at a short notice.
You should have right to work in U.K
This role requires an
basic DBS

Job Types:
Full-time, Fixed term contract

Contract length: 6 months

Salary:
£18.00 per hour

Benefits:

Company pension
Flexitime
Work from home

Schedule:

Day shift
Flexitime
Monday to Friday

Ability to commute/relocate:

London, N1 1XR: reliably commute or plan to relocate before starting work (required)

Experience:

- tenancy management team: 1 year (required)
Microsoft Office: 1 year (required)
- providing advice or assistance to the public: 1 year (required)
- undertake risk assessments: 1 year (required)
- support and empower vulnerable people: 1 year (required)
Local Authority: 1 year (required)
Social Housing: 1 year (required)

Work authorisation: