Resident Liaison Officer - Wembley, United Kingdom - Wates

Wates
Wates
Verified Company
Wembley, United Kingdom

1 day ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the Brent and North London area, delivering support to our residents in and around the M25 on one of our social housing contracts.


Key Accountabilities will include:


  • Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
  • Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.
  • Ensure a consistent approach to customer care is adopted,
  • Manage the Tenant's Complaints procedures as a point of escalation.
  • Maintain and update the onsite Database to reflect ongoing works.

You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills.


Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK.

We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.


As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer.

Being a family owned, business means we understand and value long term relationships.


The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement.

Wates are pushing to take a leading role in reducing our industry's environmental impact.


PLACEHOLDER
More jobs from Wates
See all jobs of Wates