Part Time - Northampton, United Kingdom - Allen Motor Group

Allen Motor Group

Verified Company

Northampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Allen Motor Group are looking to employ a Customer Experience Consultant to provide and efficient and courteous response to both telephone and online enquiries, ensuring an excellent service is given to all customers.

This position is offered on a part time hour a week basis and reports to the Online Team Leader.

Why Allen Motor Group?
In addition to a very highly attractive basic salary we also offer a range of other benefits including:

30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
Fantastic discounts on MOT's, services and parts
Life assurance benefit, at no cost to yourself
Discounted gym membership
Full training and support to develop and progress your career with Allen Motor Group

Do I need experience?

Experience going above and beyond for customers
Fantastic communication skills with both colleagues and customers
A background following compliance and processes
A desire to develop and a great teamworking ethic

Key Duties and Responsibilities
Once you have joined, and been trained in the position, you will be expected to demonstrate the following:

Inputting all customer leads and enquiries into the CRM system
Being able to provide presales technician and functional support
Ensuring the highest quality of customer interactions at every stage of the customer journey
Delivery of high quality information and articulating advanced product features and benefits when necessary