Operations Administrator - Chandler's Ford, United Kingdom - VES Andover Ltd

VES Andover Ltd

Verified Company

Chandler's Ford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose of Role
In this role, you will assist the Operations team by providing administrative support. You will organise documents, databases, and utilise organisational tools to keep the department running smoothing.

You will also provide excellent customer service to incoming calls to the department, working accurately, efficiency and paying attention to detail.

If you are organised, positive, and have prior experience in administration and customer service, you might be exactly what we need

Core Responsibilities

Deliver a positive experience to our customers by providing excellent customer service, addressing any discrepancies raised by customers or colleagues through the switchboard
Stay uptodate on delivery schedules, and make sure colleagues and customers are aware of any changes
Maintain the Company database by inputting data accurately, making sure purchase orders and purchased goods are stored correctly
Be proactive in recognising challenges that may impact the delivery schedules, working with your manager to react appropriately and meet customer expectations
Review and manage documents and information transferred in and out of the department
Work with the team in a fastpaced environment to improve operational systems, processes and policies in support of VES' goals
Support other departments with their supplier relationships and performance
Maintain the company's Health and Safety policies
Be flexible with overtime where needed to support the department, as well as other reasonable requests made by your manager

Who are VES?

VES manufacture a wide range of air handling, heat recovery, supply and extract units for public, commercial and industrial buildings across the UK.

Our vision is to deliver better air for the built environment, create value for occupants and buildings, and make 'bespoke' synonymous with quality.

Throughout its history, VES has maintained a personal, professional business approach, and a thriving work culture founded on 6 core values:

We communicate.
We act with purpose.
We think customer.
We develop and grow.
We work as a team.
Safety starts with me.

Additional Benefits
VES offers all employees a range of benefits, including:

Birthday / Celebration Day Off
Annual pay review
Company celebrations including pizza, breakfast, coffee, fish and chips
Opportunities to develop and grow skills within the business
Opportunities to sidestep and begin longterm careers
Receive onthejob training to enrich your role
Free Employee Assistance Programme, offering telephone and online advice on a range of topics such as finances, legal advice, and wellbeing.