Installation Administrator - Valley, United Kingdom - Trent Valley Windows

Trent Valley Windows

Verified Company

Valley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

With more than 25 years' experience, Trent Valley has a long-standing reputation for excellence in Nottingham, Chesterfield & Derby.

Here at Trent Valley, we're committed to promising you a challenging and rewarding career with an excellent team and support network behind you to ensure you succeed.

If you're a passionate and determined individual who is looking for a new and exciting role, simply view our current vacancies and either contact our Head Office on

Supporting the Installation Managers, your primary role will be a point of contact for customers throughout their Trent Valley Windows Journey.

You will engage with customers either by telephone or electronically during the installation period and resolve issues they experience.

You will assist in organising the Fitters and tradesmen installation diaries, office administration, KPI reporting and any other duties that enhance the customer experience.

Working with other departments, you will be expected to promote the delivery of a high-quality service to all customers.

This role is based out of the Head Office in Wakefield.

Main Duties:

Service Delivery

To be responsible for liaising with all relevant departments to resolve the customer queries, including liaising with external suppliers and internal departments to identify resolution of customer problems.
To deal with trade personnel, both employed trade and subcontractor trade queries.
To develop and maintain excellent working relationships with internal and external stakeholders, including customers and suppliers.
To be responsible for the escalation of complex customer service/installation problems and complaints to the Installation Manager.
To support your team to assist with resolving customer issues as and when required.
To ensure that your product knowledge is up to date, and you can offer customer advice to the resolution of their queries.
To work in accordance with the GGF guidelines when providing advice and support in relation to glass issues.
To obtain and evaluate all relevant information to handle product and service inquiries in accordance with the company guidelines.
To be responsible for communicating on a regular basis with customers to ensure they are happy with the service and are kept up to date with any ongoing customer service problems.
To undertake general scanning and filing duties.

Planning

To update relevant departments of any delays to delivery dates.
To maintain and update any relevant spreadsheets of information.
To produce timely and accurate reports as requested.
Work with relevant managers to agree and maintain appropriate stock levels for parts.
To liaise effectively and proactively with other departments as necessary to plan and meet the supply of parts and resolve any issues raised.

Quality

To work with the Installation Manager and Head of Operations to collate data from both internal and external sources to provide evidence of quality issues and costs.
To maintain professional and technical knowledge by attending training opportunities.
To maintain quality services by establishing and enforcing organisational standards.
To respond and resolve customer issues in a timely and effective manner.
To work in accordance with health and safety regulations and ensuring the health and safety of all staff. Reporting near misses and RIDDOR.
Any other reasonable duty that may be assigned.
To comply with Trent Valley Windows Quality Policy and objectives in every aspect of own work.