Customer Service Digital Advisor - Dorchester, United Kingdom - Dorset Councils

Dorset Councils
Dorset Councils
Verified Company
Dorchester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Organisation

  • Dorset Council
  • Location
  • Dorchester, United Kingdom
  • Reference
B

  • Occupational group
  • Public Health
  • Salary details
- £22,777 to £25,409

Job term

  • Full Time
  • Appointment type
  • Fixed Term
  • Contact
  • Maria Bousfield
  • Closing Date
  • 23 July :00 PM
LiveWell Dorset is a unique service. This isn't simply about providing information; behaviour change isn't that easy.

The LiveWell Dorset digital customer service advisers use a range of skills to engage, assess and support individuals to make changes that can make a significant and lasting difference to people's lives.

You will very much be using the latest behaviour change science to guide your interactions with our clients.

LiveWell Dorset is a key part of the Public Health Dorset aim to improve the health of local people.

The service has attracted national attention as a novel and innovative approach to helping people change their behaviours and live healthier lives.


What you will be doing


Public Health Dorset is an organisation with a mandate to protect and improve our population's health across Bournemouth, Dorset and Poole.

We work in partnership with Dorset Council, the Bournemouth, Christchurch and Poole Council, the Dorset Clinical Commissioning Group and numerous other organisations.


About you
Due to the launch of an exciting project, we are seeking a team member to join us.


We are looking for a confident communicator with a can-do attitude to play a pivotal role in our mission to help people live healthier lives.

As a digital customer service advisor, you will respond to, online, telephone and live webchat within our friendly wellness advisor team.

As the first point of contact for our service you will adapt your communication style as necessary, providing excellent customer service and delivering personable and knowledgeable support.

You must be confident in the use of digital technology as part of the role will be to support our clients to use technology to manage their health.


Dorset Council:
A great place to work
We're passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.


At Dorset Council we:
- provide more than 450 services to over 300,000 residents
- have ambitious aspirations
- are excited about our future
- care about Dorset and all the people who live here
- know that all roles make a difference and that our employees are key to our success


You will:
- have access to a range of employee benefits
- be part of an organisation that supports each other to grow and succeed
- have access to range of training opportunities which will help with your personal development and career progression

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.

This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed.


This role is UK based and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.
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