Assistant Service Manager - United Kingdom - Auto Skills UK

    Auto Skills UK
    Auto Skills UK United Kingdom

    2 days ago

    £42,000 - £75,000 (GBP) per year *
    Description

    ASSISTANT SERVICE MANAGERBasic Salary - £35,000

    OTE: £40,000

    Working Hours pm Monday to Friday

    Location - Darlington

    Our client currently seeking an experienced and driven Assistant Service Manager to join our busy and successful dealership. This is an excellent opportunity for a motivated Service Advisor, Workshop Controller, or existing Assistant Service Manager looking to take the next step in their career. Working closely with the Service Manager, you will play a key role in overseeing daily operations, supporting the front-of-house team, driving performance, and ensuring an exceptional customer experience while maintaining workshop efficiency and profitability.

    Responsibilities of an Assistant Manager

    Supporting the Service Manager in the day-to-day running of the service department

    Overseeing workshop loading and ensuring maximum productivity and efficiency

    Managing and motivating Service Advisors and workshop staff

    Monitoring KPIs including labour sales, efficiency, utilisation and customer satisfaction

    Handling customer queries, complaints, and escalations professionally

    Ensuring high levels of customer service and CSI performance

    Assisting with invoicing, job costing, and margin control

    Supporting warranty processes and ensuring compliance with manufacturer standards

    Ensuring health and safety regulations are followed within the department

    Conducting team briefings and supporting training and development

    Deputising for the Service Manager in their absence

    Skills and Qualifications of an Assistant Service Manager

    At least 5 years Main Dealership experience

    Initiative to think on your feet when met with difficult situations

    Ability to work as a leader as well as still being part of a team

    A commitment to deliver a first-class customer service

    Career driven and ambition to hit targets

    Knowledge to help team members to move forward

    MUST HOLD a full UK manual driving licence - Subject to drivers check

    If you are interested in this Assistant Service Manager role, please contact Howard @ Auto Skills and quote job number: 53234

    #J-18808-Ljbffr

    * This salary range is an estimation made by beBee
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