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Assistant Service Manager - United Kingdom - Auto Skills UK
Description
ASSISTANT SERVICE MANAGERBasic Salary - £35,000
OTE: £40,000
Working Hours pm Monday to Friday
Location - Darlington
Our client currently seeking an experienced and driven Assistant Service Manager to join our busy and successful dealership. This is an excellent opportunity for a motivated Service Advisor, Workshop Controller, or existing Assistant Service Manager looking to take the next step in their career. Working closely with the Service Manager, you will play a key role in overseeing daily operations, supporting the front-of-house team, driving performance, and ensuring an exceptional customer experience while maintaining workshop efficiency and profitability.
Responsibilities of an Assistant Manager
Supporting the Service Manager in the day-to-day running of the service department
Overseeing workshop loading and ensuring maximum productivity and efficiency
Managing and motivating Service Advisors and workshop staff
Monitoring KPIs including labour sales, efficiency, utilisation and customer satisfaction
Handling customer queries, complaints, and escalations professionally
Ensuring high levels of customer service and CSI performance
Assisting with invoicing, job costing, and margin control
Supporting warranty processes and ensuring compliance with manufacturer standards
Ensuring health and safety regulations are followed within the department
Conducting team briefings and supporting training and development
Deputising for the Service Manager in their absence
Skills and Qualifications of an Assistant Service Manager
At least 5 years Main Dealership experience
Initiative to think on your feet when met with difficult situations
Ability to work as a leader as well as still being part of a team
A commitment to deliver a first-class customer service
Career driven and ambition to hit targets
Knowledge to help team members to move forward
MUST HOLD a full UK manual driving licence - Subject to drivers check
If you are interested in this Assistant Service Manager role, please contact Howard @ Auto Skills and quote job number: 53234
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