Medical Receptionist - Havant, United Kingdom - GP Surgery

GP Surgery

Verified Company

Havant, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen within our busy and friendly GP practice in Bedhampton for an experienced, organised, flexible and enthusiastic Receptionist to support our existing reception team.

Previous experience of working in General Practice and EMIS clinical system is desirable although not essential as full training will be given.

You should be able to demonstrate high standards of customer service and have excellent interpersonal skills working within a team.

Working in a demanding and busy environment is required for this role.

If you are interested please apply, however informal visits are welcome by contacting Nikki Stern, Operations Manager on

Post:
Receptionist

Reports to:
Practice Manager

Accountable to:
General Practitioners

Job Summary

To facilitate patients accessing the clinical care provided by the practice
To ensure that the Doctors and Practice Nurses have patient notes (if required) and any information relevant to the patients care prior to the consultation
To act as first point of contact for anyone accessing the practice for advice, information or support

Key Responsibilities

To ensure that all visitors to the Practice are greeted professionally
To ensure that all telephone callers are greeted professionally and that the call is managed appropriately
To manage the flow of patients arriving for appointments, requesting or picking up repeat prescriptions, requests for test results and any other information that maybe required
To ensure that the Doctors and Practice Nurses receive patient notes (if required) that are up to date, in correct order and contain any relevant information i.e. hospital letters/results.
Scanning all correspondence as requested
To ensure that repeat prescriptions are generated accurately and efficiently in line with the Practice policy i.e. 48 hours turn around
Entering data onto the computer as required
Observe strict patient confidentiality at all times
Compliance with any reasonable request from the Practice Manager/Doctors
Add/amend drugs including 'acutes' in line with current guidelines
New patient registrations/removing outgoing patients

Key Tasks

Greeting patients face to face and over the telephone
Making/amending Appointments
Flow of patients in the waiting room and at the reception desk
Dealing with request for results/repeat prescriptions
Registering new patients/Deducting patients who have moved on
Instructing patients on the correct procedure for leaving specimens
Ordering hospital transport
Dealing with all correspondence as requested
Follow correct process for repeat prescriptions
Inviting patients for their review appointments
Ensure adequate supplies of forms are available i.e. new patient forms/request forms/patient information leaflets
Relaying messages to patients/clinicians