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Medical Telephonist/call Handler - Poole, United Kingdom - Shore Medical Group

Shore Medical Group

Verified Company

Poole, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth.

We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered.

We have a friendly and supportive team of more than 200 staff, with over 40 GP's, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff.

We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.

The Practices in the Partnership are:

Lilliput Surgery
Poole Road Medical Centre
Wessex Road Surgery
Heatherview Medical Centre
Fernside Surgery
Parkstone Tower Practice

Situated in beautiful Dorset with the prestigious Blue Flag beaches of Bournemouth and Sandbanks, the Jurassic coastline and a wealth of attractions and countryside to visit we are lucky to be in such a fantastic area.

We are seeking an experienced
Medical
Telephonist/ Call Handler To help patients and the public with their queries, both over the telephone and at the reception desk, and work as part of a team, helping with the successful running of a busy GP Practice.

Based at our
Heatherview Medical Centre in Poole, Dorset on a permanent, part time basis.

20/37.5 hours per week working over 5 days

Job responsibilities:

Making patient appointments with appropriate clinical staff
Receiving patients at the reception desk
Answering and making telephone calls
Registering of temporary residents
Recording proof of ID, and checking new patient registrations
Recording of patient blood pressure recordings
Dealing with personal enquiries
Organise blood tests and cervical screening forms
All aspects of repeat prescribing
Undertake accurate prescription administration.
Dealing with incoming post
Process changes in patient details
Filing medical notes accurately
Input information into patient records accurately
Ensure patient waiting areas are kept tidy
Dealing with tasks
Being prepared to cover all reception positions as necessary
Provide excellent customer service
Following opening up and closing down procedures as appropriate
Generally assisting members of staff
Scanning/shredding paperwork
Any other duties as required.

This list is not exhaustive.

EDUCATION/EXPERIENCE:

Proven experience in a GP/NHS department environment would be highly desirable.
Educated to high standard of GCSE in Maths, English language
Strong IT skills in MS Word, Excel and Outlook. Knowledge of SystmOne is desirable.
To have tact and diplomacy in direct and indirect emotional circumstances
To possess excellent, calming and professional telephone manner
Knowledge of the NHS an advantage
Able to get on with others and be a teamplayer in a sometimes, pressurised and timesensitive environment
Be able to demonstrate commitment to equal opportunities and diversity

We offer:

Competitive salary
Friendly and supportive working environment
Continuous CPD
NHS Pension Scheme with Life Insurance
Competitive holiday entitlement scheme
Cycle to work scheme

Job Type:
Full/Part time

Pay:
£10.00 per hour

Equal Opportunity

Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.

All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.

Asylum and Immigration Act 1996

Job Types:
Part-time, Permanent

Salary:
£10.00 per hour

Benefits: