Customer Service Executive - Mansfield, United Kingdom - Imperial Personnel Ltd
Description
Imperial Personnel are working in partnership with our client in Mansfield, NG21 as an opportunity for a Customer Service Executive to join their team on a full-time basis has become available.
Our client is an independent contractor manager for the UK property damage industry and offer claim repair solutions.Duties:
Working within a team of property claims handlers, to manage own case load of domestic property claims.
You will be the first point of contact with a customer, it will be your responsibility to drive the claim through the process and help the customer's return their home to normal including all points of contact.
Key responsibilities include:
- Handle cases proactively of domestic property claims.
- To validate and assess insures liability for claims.
- Deliver claim declinature decisions accurately, informatively & timely.
- To understand and manage complaints.
Hours:
Our client's business operating hours are 8-6 (shift pattern) with you working 37.5 hours per week, Monday - Friday.
Hybrid working will be an option once probation period is completed.
Pay:
£21,000+ doe
Requirements:
- GCSE A-C or equivalent in English and Maths.
- Excellent attention to detail and strong organisational details to manage own portfolio of property claims.
- Confident user of MS Office.
- CII or equivalent qualified would be desirable.
- Awareness and understanding of CDM regulation and experience of managing property claims would be advantageous.
- This role is advertised on behalf of Imperial Personnel who are acting as an employment agency._
Salary:
From £21,000.00 per year
Benefits:
- Work from home
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Mansfield, NG21: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
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