Customer Service Assistant - London, United Kingdom - Job Match

Job Match

Verified Company

London, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Assistant

Full Time
We have an opportunity for a Customer Service Assistant to join an established, award-winning SME in London.

They're looking for a highly skilled customer service assistant to join their team, where you'll be involved in interacting face-to-face with customers in a friendly, helpful manner.

They are looking for someone with first-class communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner.

Serving as the voice and face of the company, you will be integral to reinforcing their reputation for exceptional customer service.

Objectives

Identify and address customer needs with the goal of complete satisfaction
Provide expert answers to questions about products, pricing, and availability, while presenting the value of their portfolio of products to customers
Meet customer service department sales targets, generating sales leads when opportunities arise
Follow company communications guidelines and procedures under mínimal supervision

Daily and Weekly Responsibilities

Build an expert and dynamic knowledge of company products and services
Research information using available resources to satisfy customer inquiries
Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships
Respond quickly, professionally, and accurately to all customer inquiries regarding products and services, orders, status requests, and complaints
Meet daily personal/team qualitative and quantitative targets
Maintain daily recordings, and log and document issues and resolutions

Skills and Qualifications