Customer Service Administrator - Edinburgh, United Kingdom - Firegroup

Firegroup

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

You will be joining our small office team, supporting the smooth running of the office and the tasks required as part of the customs ordering and fulfilment process.

Attention to detail is essential for this role.

Key responsibilities include:
Provide general administration support to the business as required

Maintain accurate customer records and document customer service actions/discussions

Ensure sales orders comply with sales checklist, are processed on the system accurately creating the relevant purchase/internal order forms and any errors to be recorded on the sales incentive tracker

Conduct follow up calls to customers within set timescales

Plan your daily activities to ensure the smooth running of the office and maintain an orderly workflow

Comply with customer service procedures, policies and standards

Maintain working relations with installers ensuring timely and accurate transfer of information and updated external installers commission sheets

Liaise with installers and customers to ensure installation dates are arranged within agreed timescales

Highlight to Customer Service Manager any areas of concern that are affecting service levels

Assist Firegroup in any area of the business as required

Job Type:
Part-time

Part-time hours: 16 per week

Salary:
£11.00-£13.00 per hour

Benefits: