Project Support and Customer Experience Officer - Penzance, United Kingdom - Konnect Communities

Konnect Communities
Konnect Communities
Verified Company
Penzance, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Project Support and Customer Experience Officer


Location:
West Cornwall


Hours: 37.5 hours per week (
part time applicants would also be welcome)

salary:
£21,450 - £27,300 PA (depending on skills and experience)


Who we are:

We are a dynamic and growing e commerce business working within the glamping industry. We sell high-quality products within the UK and internationally. Our team is relaxed and friendly and get stuff done on time and to a high standard.

If you join us, you will be working directly with the founders of the business and you will have opportunities to grow and develop in your role and to take part in events nationally and international.


Context of this role:


We are looking for a dynamic and motivated person who can help us to ensure the smooth running and future development of our back-office functions.

The role will support the sales, finance and customer experience functions of the business, ensuring that processes are in place to meet and exceed customer expectations.


Key responsibilities:


  • Managing the sales inbox and responding to queries from customers and distributors
  • Liaison between factory and distributors to resolve issues
  • Processing orders and arranging shipping
  • Inputting sales invoices
  • Assisting with the development of improvements to systems and processes
  • Assisting at events and Trade Shows
  • Assisting the founders and the team with the ad hoc day to day tasks involved in running the business

Key role outcomes:


  • Meeting or exceeding customer and distributor expectations
  • Processing orders in line with internal and external timeframes
  • Developing excellent internal and external relationships that enhance working practices and business reputation
  • Assisting with the development of processes that result in savings of time/ money and of improved quality

Skills, experience, and personal qualities:


We are looking for someone who:

  • Has great communication skills
  • Has experience of administration and/or project management
  • Is Dynamic and forward thinking
  • Is confident and outgoing
  • Is organised and has great attention to detail
  • Can think on their feet and solve problems
  • Can work to deadlines
  • Is willing to work flexibly
  • Can embrace new technology
  • Has a willingness to learn and develop
  • Is used to working in a fastpaced environment

Job Types:
Full-time, Part-time


Salary:
£21,450.00-£27,300.00 per year


Benefits:


  • Casual dress
  • Company events
  • Free parking
  • Onsite parking

Ability to commute/relocate:

  • PENZANCE: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Work Location:
One location
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