Client Coordinator - Manchester, United Kingdom - Equator

Equator

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Equator is a global packaging design agency, delivering strategy to shelf without compromise. We create powerful brands that get noticed and chosen. Equator is part of SGK.
***: We are recruiting for a Client Coordinator to join our Equator team in Manchester. Working across a broad range of FMCG client you will be responsible for ensuring all client services duties are provided in a quality manner, maintaining the highest level of professionalism and accuracy at all times. The Client Coordinator will also follow through to ensure that satisfactory resolution is accomplished when resolving and problem-solving client issues as they are received.

JOB RESPONSIBILITIES:

Facilitates new client kickoff meetings and existing client meetings.
Develops and documents functional requirements for new clients.
Develops training materials for new and existing clients.
Analyzes any new or revised client requirements to ensure accuracy.
Makes decisions regarding the resolution of eligibility, accumulator and claims extract file issues.
Makes decisions regarding the resolution of member issues and nonescalated client issues.
Facilitates the process for new benefit changes on behalf of client and provides direction on how those changes need to be implemented.
Prepares for and participates in open enrollment meetings for new and existing clients.
Generates reports for clients.
Implements internal department and corporate projects.
Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS:

Bachelor's Degree in Business Administration, Marketing or related field
OR previous project coordination within a graphics manufacturing environment experience; or equivalent combination of education and experience
Occasional travel either locally, nationally, and/or internationally may be required.
Strong analytical, prioritizing, interpersonal, problemsolving, presentation, budgeting, project management (from conception to completion), & planning skills.
Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
Ability to work well autonomously and within a team in a fastpaced and deadlineoriented environment.
Ability to work with and influence peers and senior management.
Selfmotivated with critical attention to detail, deadlines and reporting.
Ability to work overtime as necessary

LI-CW1

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace and an affirmative action employer. All employment is decided on the basis of qualifications, merit, and business need.